The Resource Exchange

1. Introduction

Thank you for visiting our Web site. Your confidence in our service and our integrity are vitally importanty to us, so we are 100% committed to protecting the privacy and security of our customers. We have stringent policies and procedures - complying with the Data Protection Act 1998 - in order to protect the personal information we collect about you. This Privacy Policy explains how we collate and use that information.

2. About us

Resource Exchange is an integrated software house and printer, based in the Thames Valley. Our services are aimed at: 1) Art owners and art copyright holders, such as art galleries, artists, and professional photographers; 2) Collectors and art connoiseurs that want to buy high quality prints of fine art; 3) Consumers that want to buy high quality prints of their own photographs. Although our systems and staff are fully integrated across these three activities, we brand them separately - as Resource Exchange, Resex and MyPhotoPrint, respectively. We also have an equity or business interest in several intellectual property owners, looking after the commercialisation of their images.

3. Our Services

The Resource Exchange is a software house, developing Web sites and providing a range of Web based services, most of which are 'Closed User Groups', available through invitation only. These services are of a transactional nature and may be referred to herein as 'transactional services'. Resex, the printing division of the Resource Exchange, provides digital printing services to fine art galleries, professional photographers, photographic agencies, and artists. These services are for the supply of printed products and may be referred to herein as 'product services'. The only third parties involved in delivering any of these services are: Zen Internet Ltd, our ISP; BT PLC, our voice and data carrier; InWeb Ltd, our messaging operator; and WorldPay, our online payment processor.

4. Customer information we collect

We collect the minimum information we need to provide a high quality service. This always includes your name, telephone number and email address. It may also include other contact details, your employer's details, and certain technical information such as your IP address, hostname, browser version, Javascript facilities and use of our service. When you register for any of our transactional services, or are nominated to do so, a unique username and password will be provided to enable your to access the transactional parts of our Web sites. This also applies to our printing partners (galleries, artists, and so on), but not to our print customers.

Some of our Web based services allow our customers to store private information about each other. Typically, this might include previously arranged bilateral pricing information and previous usage experience, but it could be anything. This private information is only available to the customer that created it and anyone they authorise to see it. Resource Exchange does not have access to this information, other than for data integrity purposes (that is, we back it up). Our transactional systems also allow our customers to provide, store and share information about themselves with their customers. This public information is restricted to the scope of the service to which they subscribe - that is, people in the same firm or organisation in the case of the Capacity Exchange, trusted nominees in the case of the Freelance Exchange and the Contract Store, or potentially everyone in the case of the Timetable Store and the List Store.

Resex only store enough information about print customers to deliver goods to the right place and process repeat orders, returns and chargebacks.

We do not store customer bank account details, credit card details, and/or debit card details. Indeed, we never see any such information: if needed to pay for our goods or services, it is provided directly to Worldpay (a subsidiary of the Royal Bank of Scotland PLC). We do not collect any sensitive personal information such as information on your racial or ethnic origins, political opinions, religious beliefs, trade union affiliations, sexual life, health or criminal history.

5. How we collect information

We may collect personal information about you from the following sources:

5.1 Personal details provided by you;

5.2 Rudimentary personal information (your name and/or e-mail address) provided to us by a trusted third party that is already a Resource Exchange customer;

5.3 Summary information created by monitoring your use of our systems and services.

6. How long we retain personal information

We store personal information for as long as it is needed by us to provide a service. We hope that you will continue using our services, so this may be indefinitely. If you choose to stop using our service, we will immediately purge your personal information upon request.

6. How we use personal information
We use the personal information that we collect to operate our web sites, to provide our services, and to bill.

7. Use of "Cookies"

A "Cookie" is a small piece of data that is stored on your computer by your web browser. Each time your web browser requests a page from one of our servers this data is sent to us. It contains no personal information in itself, but it is linked to personal information we store on our servers. We use Cookies to identify you, allowing us to personalise our systems, and thereby accelerate and simplify your use of our services.

8. Accessing and amending your personal information

All personal information stored by us can be viewed and/or amended through our systems but only by the person to whom it pertains. In the case of our transactional services, our customers have a 'User Details' amendment facility. In the case of our printing services, all the personal details we retain about you will appear in the 'Shipping' screen which can be accessed and amended on the way to 'Checking Out'

9. Disclosure to Third Parties, within or without the European Economic Area

We will not disclose your personal information to any third parties, within or without the EEA, other than when it is to comply with applicable laws and lawful authority requests, or when it is specifically to safeguard the proper operation of our systems, or when it is to protect ourselves and our customers.

At some time in the future we may ask for your consent to disclose your personal information to other companies in our group or other selected third parties who may contact you to let you know about goods or services which may be of interest to you.

10. Protection of personal information

We use up to date industry procedures to secure personal information held by us from unauthorised access, use, disclosure or loss. We protect the security of your UserId and Password during transmission using Secure Sockets Layer ("SSL") encryption software, vouched for by the GeoTrust Certification Authority.

11. Children

Resource Exchange, including Resex, services are aimed at adult business users. We neither solicit nor encourage children to participate. If children are nominated to participate in any of our transactional services, we will revoke the child's access and may also revoke access to the customer that nominated them.

12. Changes to Privacy Policy

We may amend this privacy policy from time to time. If we make any changes we will post them on our Web sites, so that you will always be aware of the way we use your personal information.